Once we receive your Return Authorization Form, a Gyrobike Customer Care Specialist will contact you within one business day with further instruction.

If you purchased Gyrowheel from a store, please follow the store’s return policy for returns. Unfortunately, Gyrobike cannot issue a refund for a return of a store-bought Gyrowheel.

ARE YOU PURCHASING THE RIGHT SIZE?
Please be sure you are buying the correct size kids' Gyrowheel for the bike you intend to install the Gyrowheel on. Kids' 12 inch Gyrowheels will ONLY fit 12 inch kids' bikes. Kids' 16 inch Gyrowheels will ONLY fit 16 inch kids' bikes.

I THINK SOMETHING IS WRONG WITH MY GYROWHEEL, WHAT DO I DO?
If you are returning Gyrowheel under warranty because it does not work properly, please complete our online Return Authorization Form. Once we receive your form, a Gyrobike Customer Care Specialist will contact you with further instruction with regard to possible repair or replacement. Please note that Gyrobike products have a Limited Warranty. Please refer to the information below, which is also in your User Manual, for details. Gyrobike fully stands behind the quality of our products and will repair or replace any product that has a manufacturing defect within 90 days of purchase.

1. LIMITED WARRANTY: The Gyrobike, Inc. (“Gyrobike”) warrants to the original purchaser that Gyrowheel is free from defects in materials and workmanship on the date of purchase. This Limited Warranty does not extend to any bike component or part other than Gyrowheel and the components provided with the Gyrowheel. If a defect in materials or workmanship that was present on the date of purchase manifests within ninety (90) days from the date of purchase, Gyrobike will correct these defects by repair, or at Gyrobike’s sole discretion, replace the Gyrowheel. Gyrobike’s obligations under this Limited Warranty are contingent upon Gyrobike’s determination, at its sole discretion, that the defect is a covered defect in materials or workmanship. Gyrobike’s obligation under this Limited Warranty shall not include costs associated with removal or installation of the Gyrowheel or any shipping charges. This Limited Warranty is applicable only to the original consumer purchaser.
2. CONDITIONS OF WARRANTY COVERAGE: Gyrobike does not warrant: (a) defects and/or damage caused by misuse, abuse, negligence, improper storage, neglect, or the mishandling of the Gyrowheel; (b) defects and/or damage caused by the use of the Gyrowheel for purposes other than those for which it was designed or intended; (c) damage and/or defects caused by any improper installation; (d) damage and/or defects caused by unauthorized and/or improper attempts to repair, alternate, disassemble, or otherwise modify the Gyrowheel; (e) damage and/or defects caused by improper electrical connection, exposure to chemicals, water, or excessive temperatures; (f) damage and/or defects caused by failure to comply with the instructions and warnings set forth in the User Manual; and (g) any defect, damage, and/or failure as a result of accident, earthquake, fire, flood, or other casualty or acts of God.
3. LIMITATIONS: ALL EXPRESS AND IMPLIED WARRANTIES ON THE GYROWHEEL, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMTED WARRANTY PERIOD. SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
4. EXCLUSIVE REMEDY: THE PURCHASER AGREES THAT EXCEPT WHERE SUCH LIMITATIONS AND EXCLUSIONS ARE SPECIFICALLY PROHIBITED BY APPLICABLE LAW, THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY AGAINST GYROBIKE SHALL BE FOR THE REPAIR OR REPLACEMENT OF THE GYROWHEEL, AND THAT NO OTHER REMEDY (INCLUDING BUT NOT LIMITED TO INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OR CLAIMS FOR LOST PROFITS, LOST SALES, INJURY TO PERSONS OR PROPERTY, OR ANY OTHER LOSS) SHALL BE AVAILABLE TO THE CUSTOMER, WHETHER THE REMEDY IS BASED UPON DIRECT ACTION, SUIT FOR CONTRIBUTION OR INDEMNITY, OR OTHERWISE, WHETHER ARISING OUT OF CONTRACT, TORT, STATUTE, PRODUCT LIABILITY, STRICT LIABILITY IN TORT, OR OTHERWISE. This exclusive remedy shall not be deemed to have failed of its essential purpose as long as Gyrobike is willing and able to repair or replace the defective Gyrowheel (subject to the limitations set forth above). In the event of repair or replacement under the terms of this Limited Warranty, the warranty on the repaired or replacement Gyrowheel will extend for the balance of the warranty period in effect at the time the original Gyrowheel prove defective. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. LIMITATION OF DAMAGES: The purchaser agrees that in no event shall Gyrobike’s liability for any claim or combination of claims under this Limited Warranty exceed the original purchase price of the Gyrowheel. Gyrobike is not responsible for labor costs or other expenses required to replace such defective Gyrowheel or to repair damage resulting from the use of the defective Gyrowheel. Purchaser acknowledges that these limitations of damages are reasonable in light of the anticipated harm caused by any breach of this Limited Warranty, the difficulties of proof of loss, and the inconvenience or non-feasibility of otherwise obtaining an adequate remedy.
6. OBTAINING WARRANTY SERVICE: Gyrobike must receive written notification of an alleged failure within the applicable warranty period. TIME IS OF THE ESSENCE IN PROVIDING THIS NOTICE, AND RECEIPT OF SUCH TIMELY NOTICE IS A CONDITION PRECEDENT TO ANY PERFORMANCE BY GYROBIKE UNDER THIS LIMITED WARRANTY. To obtain warranty service, purchaser must send the Gyrowheel and all components provided with the Gyrowheel, postage prepaid, and include a written description of the problem encountered, purchaser’s name and address, and proof of purchase to the following address: Gyrobike, Inc. Warranty Claim Department, 475 Lillard Drive, Sparks, NV 89434. Purchaser is responsible for payment of the shipping of the Gyrowheel to Gyrobike. Package the product securely; damage incurred during shipment is not covered by this Limited Warranty. Purchaser is responsible for payment of any insurance for the shipment of the Gyrowheel to Gyrobike.

7. COMMENCEMENT OF SUIT: No action arising out of any claimed breach of warranty or breach of any remedial promise arising out of or relating to this Limited Warranty may be brought more than one (1) year after the cause of action has accrued.
8. CHOICE OF LAW: The laws of the State of California (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to this Limited Warranty, including without limitation, its validity, interpretation, construction, performance, and enforcement. The United Nations Convention on Contracts for the International Sale of Goods is expressly disclaimed from application to this Limited Warranty in all respects.
9. DISPUTE RESOLUTION, VENUE, AND CONSENT TO JURISDICTION: Each party to this Limited Warranty, to the extent permitted by law, knowingly, voluntarily and intentionally waives its right to trial by jury in an action or orther legal proceeding arising out of or relating to this Limited Warranty. This waiver applies to any action or legal proceeding, whether sounding in contract, tort, or otherwise. Any legal action or proceeding by purchaser arising out of or relating to the Limited Warranty shall be brought in state or federal court in the State of California sitting in San Francisco County. Further, the parties agree to have all disputes resolved by binding arbitration before a retired Superior Court Judge in the County of San Francisco, California. The parties agree that any decision of the arbitrator shall be final, and in accordance with California law. Purchaser stipulates to specific personal jurisdiction in California for any disputes arising out of or relating to this Limited Warranty.
10. MERGER: Any oral statements about the product covered by this transaction made by Gyrobike’s representatives, or statements contained in Gyrobike’s general advertising, pamphlets, brochures, other printed materials, or internet advertisements, do not constitute warranties. THIS WRITING IS INTENDED BY THE PARTIES AS A FINAL EXPRESSION OF THEIR AGREEMENT WITH RESPECT TO WARRANTIES, AND SUPERSEDES ALL PRIOR AND CONTERMPORANEOUS NEGOTIATIONS OR EXPRESSIONS WITH RESPECT TO WARRANTIES. This Limited Warranty may not be amended, modified, or rescinded, except by written agreement signed by an authorized representative of Gyrobike.
11. SEVERABILITY: If any provision of this Limited Warranty is held by a court of law to be illegal, invalid, or unenforceable, (a) that provision shall be deemed amended to achieve as nearly as possible the same economic effect as the original provision; and (b) the legality, validity and enforceability of the remaining provisions of this Limited Warranty shall not be affected or impaired thereby.
12. WAIVER: Not term or provision hereof will be considred waived, and no breach excused, by either party, unless such waiver or consent is in writing signed by the party against who such waiver or consent is asserted. The waiver by either party of, or consent of either party to, a breach of any provision of this Limited Warranty by the other party shall not operate or be construed as a waiver of, consent to, or excuse of any other or subsequent breach by the other party.